At Vagha Nakshi, we are committed to delivering your jewellery, women’s wear, and men’s wear products safely and efficiently. This Shipping Policy explains our order processing, shipping coverage, delivery timelines, and other important shipping-related information.

Order Processing

• All orders are generally processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, promotional campaigns, sales events, or periods of high order volume, processing times may be slightly extended.
• Orders may be subject to additional processing time in cases where product availability or verification is required.

Shipping Coverage

We currently ship across India through trusted courier and logistics partners.

Shipping availability may vary depending on the delivery location and serviceability of the courier partner. Certain remote, restricted, or difficult-to-service locations may require additional delivery time or may not be serviceable.

Delivery Timeline

Estimated delivery timelines are:

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 5–8 business days
• Remote Locations: 7–10 business days

These timelines are estimates and may vary depending on the delivery location, courier partner, weather conditions, public holidays, transportation conditions, or other unforeseen circumstances.

The actual delivery date may also vary depending on product availability and the time required for order processing.

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed during checkout before the payment is completed.
• Vagha Nakshi may offer free shipping on selected products, promotional campaigns, special offers, or orders meeting a specified minimum order value.
• Any applicable shipping charges will be the responsibility of the customer unless specifically stated otherwise.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation through email, SMS, or WhatsApp, depending on the contact information provided by you and the availability of the notification service.

Where tracking information is available, you can use the provided tracking details to monitor your shipment through the respective courier partner’s tracking system.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Delivery Attempts

Our courier partners may make multiple delivery attempts to complete the shipment.

If delivery cannot be completed due to reasons including:

• Incorrect or incomplete address
• Customer being unavailable or unreachable
• Refusal to accept the package
• Failure to respond to courier delivery attempts

the shipment may be returned to Vagha Nakshi.

Any additional shipping or re-dispatch charges arising from such circumstances may be applicable to the customer.

Address Accuracy

Customers are responsible for providing complete and accurate shipping and contact information at the time of placing an order.

Please carefully verify your:

• Name
• Complete delivery address
• Pin code
• Contact number
• Other required delivery information

Vagha Nakshi shall not be responsible for delays, failed deliveries, returned shipments, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

Delayed Shipments

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather conditions
• Transportation or logistics disruptions
• Public holidays
• Courier partner delays
• Government restrictions or regulations
• Unexpected operational or technical issues

Vagha Nakshi shall not be held responsible for delays resulting from such circumstances. However, we will make reasonable efforts to assist customers with shipment-related concerns.

Damaged or Missing Packages

If your package arrives visibly damaged, opened, tampered with, or in an unusual condition:

• Where possible, please do not accept the package.
• Contact the Vagha Nakshi customer support team as soon as possible.
• Provide your order details along with photographs or videos of the package and the issue.
• Retain the original packaging and shipment materials until the issue has been reviewed.

We will coordinate with the relevant courier or logistics partner and take appropriate steps to investigate and resolve the issue.

For packages reported as missing or undelivered, customers should contact us promptly so that the shipment can be investigated with the courier partner.

Order Status

Customers may contact the Vagha Nakshi support team regarding:

• Order processing status
• Shipment status
• Tracking information
• Delivery delays
• Delivery-related concerns

Please use the contact information available on our Contact Us page for assistance.

Changes to Shipping Policy

Vagha Nakshi reserves the right to update, amend, or modify this Shipping Policy at any time without prior notice.

Any changes or updated terms will be published on this page and will become effective upon posting.

Contact Us

For any questions or concerns related to shipping, delivery, order tracking, or shipment status, please visit our Contact Us page for the latest contact information and customer support details.

By placing an order with Vagha Nakshi, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.